How Can We Help You?


What are your shipping options?

We're thrilled to announce that we now offer international shipping alongside our domestic services. Here's a breakdown of what you can expect:

Domestic First Class Mail:

  • Processing Period: Your order will typically ship within 1-3 business days after your purchase
  • Estimated Shipping Period: Delivery usually takes 1-5 business days.

International First Class Mail:

  • Processing Period: Your order will typically ship within 1-3 business days after your purchase.
  • Estimated Shipping Period: International deliveries usually arrive within 1-4 weeks. For a more precise estimate, refer to the estimated shipping time displayed on your checkout page.

Curious about whether we can ship to your country? You can easily verify if we offer international shipping to your location by clicking here.

What is your shipping speed?

We're here to ensure you're well-informed about your order's journey. Our packing team operates from 9 am to 12 pm PST, Monday through Friday. If you place an order over the weekend, rest assured we'll ship it out during our weekday business hours. Your convenience is a priority.

Processing Period:
From the moment you make a purchase, we strive to have your order on its way within 1-3 business days, not including holidays. We know your time matters, and we're committed to a swift turnaround.

Estimated Shipping Period:
Anticipate the arrival of your order within 1-5 business days for USA domestic orders and 1-4 weeks for international orders once it's in transit. We're dedicated to getting your items to you promptly.

Understanding Shipping Time:
Remember, the day your package is shipped isn't the first business day in transit. We want you to have accurate expectations, so count business days from the first full day your package is en route to you.

Processing During Special Sales:
During our major sale events, please grant us up to a week for processing. Your patience is appreciated as we handle the increased demand while maintaining our commitment to quality and accuracy.

I think my order is lost in transit, help!

Need assistance with tracking your order?
If you're keeping an eye on your order with a tracking number and notice it's not showing movement, or if the tracking status indicates delivery but the package hasn't reached you, don't worry. You have the option to file a claim with USPS for resolution. Their dedicated claim process can be accessed here: USPS Claims. We understand your concerns and want to help you navigate these situations smoothly.

Taking Care of Claims:
Please be aware that any claims filed with the carrier are the customer's responsibility. While we're here to guide you, it's essential to understand that the claims process is managed between you and USPS.

Lost in Transit Refunds:
In case of orders lost in transit, we'd like to clarify that we don't issue refunds. We're committed to assisting you through the claims process, but it's important to note that refunds for lost orders fall under the domain of the claims procedure. Your understanding is greatly appreciated.

Why is shipping so expensive?

Our Dedication to Fair Shipping Rates:
At our core, we're committed to providing every customer with a shipping rate that's both reasonable and fair. This is a result of our unwavering efforts to collaborate closely with carriers, ensuring our rates are up-to-date and aligned with the true costs of shipping your valued products.

Transparent Pricing Philosophy:
When you see the shipping rate displayed, it genuinely reflects what we pay for shipping. However, it's important to us that each item is treated with utmost care. That's why the rate also covers the meticulous process of hand-cutting each piece and individually wrapping every product. Your satisfaction is our priority, and this attention to detail is all part of ensuring your order reaches you in the best possible condition.

Do orders come with tracking?

Absolutely! Orders containing any of the following will include tracking:

  • any kits
  • international shipments

We've implemented this feature to offer enhanced visibility for our customers. However, please note that tracking is not available for smaller orders. We've made this decision to keep costs low and ensure affordability for all our valued customers. The reason for this is that the shipping labels for larger packages come at a higher expense. Our priority is to provide you with quality products while keeping your expenses in mind.

Do you offer international shipping?

Absolutely! Our international shipping also includes tracking for your convenience and peace of mind.

Will there be custom fees/import taxes?

We want to make sure your order reaches you smoothly. Please be aware that any customs and import taxes that may apply are the responsibility of the buyers. These fees are determined by your country's customs regulations and may vary. We recommend familiarizing yourself with your local customs policies to ensure a hassle-free delivery. While we're here to support your order, please note that any potential delays caused by customs processing are beyond our control. Should you need further assistance, feel free to get in touch. Your satisfaction is our priority!


How do I download my template?

Your Seamless Download Experience:
We're committed to making your download process as smooth as possible.

Instant Access to Downloads:
As soon as your purchase is finalized, you'll be seamlessly directed to a dedicated download page.

Convenient Email Link:
For added convenience, we'll also send you an email with a direct download link. This ensures that you have options to access your purchased content with ease, using the method that suits you best.

How soon can I get my download?

Instant Access to Your Download:
Rest assured, your download will be available to you right away. No waiting necessary. In the rare event of a brief delay, please give it a few seconds. Our efficient fraud detection system takes just a moment to run a quick check.

Support if Needed:
Should you encounter any challenges with your download, we're here to assist. Feel free to reach out to us via the Contact Us page. Your satisfaction is our priority, and we're dedicated to ensuring a seamless experience for you.

Where can I print my download?

Looking to give life to your download? Here are some suggestions to consider for your printing needs:

  1. Printing at Home:If you have a printer, you can print your download on your preferred paper. Remember to choose the best quality settings for optimal results!
  2. Local Print Shops: Visit a nearby print shop – they'll make your printout look professional and polished.
  3. Online Printing Services: Many online platforms specialize in printing. Upload your file, select your preferences, and they'll deliver to your doorstep!

To ensure your gift turns out spectacular, consider the paper types we've recommended in the template. It's all about giving that extra touch of quality.

What paper do you recommend for printing?

Choosing the Right Paper for Your Gift Template:
To ensure your gift template shines, take a look at the product description. Here, you'll find details about the ideal paper type to use.

Guidance Within the Gift Template:
Inside the gift template itself, you'll also discover information about the recommended paper type. We've got you covered every step of the way to make sure your gift stands out beautifully.

Returns & Exchanges

What's your return policy?

Your Satisfaction Matters:
We truly care about your experience with our products, and we're here to ensure it's nothing short of excellent.

Final Sale Policy:
It's important to note that all products, including those on sale or part of promotions, are marked as final sale. This means that, unfortunately, we're unable to accommodate returns or exchanges.

Supporting Your Concerns:
If you come across any concerns or uncertainties regarding your order, we're here to listen and help. Don't hesitate to connect with us via the Contact Us page. Your happiness matters, and we're dedicated to finding solutions to any issues you may encounter.